Returns and Exchanges
Merchandise in a new and saleable condition may be returned for exchange or refund within 14 days of the ship date. Items must be accompanied by the original documentation.
Please be advised that we are not able to accept any form of refund or exchange for personalized or custom items.
Exchanges: We accept exchanges of most unused and unworn merchandise within 30 days of the ship date. To exchange your order, please include the original invoice with your contact information, along with your desired selection. All exchange orders will incur a new shipping, handling and insurance charge.
Please note: CWC accepts returns and exchanges for products purchased directly via CWC only. Products purchased through our retail partners must be returned and/or exchanged to that specific retail location. Respective retailer return and exchange policies apply.
You will receive an email notification from CWC when we receive and process your return or exchange. Please allow up to 2 weeks for your items to be processed.
CWC accepts returns or exchanges via FedEx, UPS, and USPS to our address below (ATTN: RETURNS). CWC is NOT responsible for lost returns packages, and recommend you insure and track your packages. Please address all returns and exchanges to:
CWC (ATTN: RETURNS)
1415 N. Dayton St.
Suite 2 South
Chicago, IL 60642
Final Sale Items
Custom pieces, personalized pieces and items purchased on sale and marked as FINAL SALE cannot be returned.
Gift With Purchase
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.